We respect your privacy and once you choose to provide us with any information by which you can be identified, you can be assured that appropriate security measures are in place to ensure your information remains free from unauthorized access or improper use.
Ourhound shall comply with the Singapore Personal Data Protection Act 2012 when dealing with your personal data.
Use of Information
Information or personal data gathered in Ourhound website is used for specific business purposes as part of the professional services we provide to our clients online. They are used
- to inform you of our new products and services
- to communicate with you in general, including to provide information about Ourhound
- to measure interest in and improve our product and services
- to resolve any issues or feedback on our products and services
Disclosure of Information
Information received related to your catering, event planning, dates, email addresses etc., will be kept confidential. We will not disclose, share, transfer or sell personally identifiable information to any third parties for their marketing purposes without your consent.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
However, please note that your personal information may be disclosed if we are required by the Singapore Law to do so or if you violated our Terms of Service.
Retention of Information
We maintain the information that you provided us (name, address, email address, etc.) in our database.
This information will not be stored longer than the time necessary to carry out the catering services associated, unless the information is intended and permitted for use in marketing purposes such as promotions, email reminders etc.
Directions and images submitted through our website will all be vetted by our team. This is to ensure the appropriateness of the uploaded images and the quality of the suggested listing. Please note that when we evaluate imagery for policy violations we also balance the artistic, educational, or documentary value of the content.
Intellectual Property Violations: We don’t allow images or any other content that infringes on anyone else’s legal rights, including copyright.
Spam: Images that have been uploaded repetitively, are excessively promotional, or that contain text superimposed over a large section of the image will be removed. As with our other content policies, the limitation applies to images as well as captions, titles, and user comments.
Sexually explicit content: We don’t allow content that contains sexually explicit subject matter.
Illegal, dangerous, or violent content: We don’t allow content that is unlawful in nature, promotes dangerous or illegal acts, or contains graphic or gratuitous violence.
Hate speech: We don’t allow content that promotes or condones violence against individuals or groups based on race or ethnic origin, religion, disability, gender, age, nationality, veteran status, or sexual orientation/gender identity, or whose primary purpose is inciting hatred on the basis of these core characteristics.
Harassment and threats: We don’t allow individuals to use Google Maps to harass, bully, or attack other individuals.
Personal or confidential information: We don’t allow content that contains private or confidential information such as credit card details, medical records, or government–issued identification — whether yours or someone else’s.
Private property: You should not publish imagery from personal residences. Imagery from other private locations should not be published without the owner’s consent.
Photographers, please respect individual privacy when taking photos: If a clearly identifiable person in your photo does not want to have their image published, respect their preferences or proactively blur the faces in your imagery prior to publishing.
Request Blurring or Image Removal
As much as we would like to protect your privacy by blurring every car plate number, faces of pedestrian or private properties, at this point of time it is very challenging for us as all these are done manually. If you find any content that is related to you and you do not feel comfortable sharing it with others, kindly inform us. Our team will blur these photos or remove them if necessary.
Send it through our Enquiry form. Click or tap “Report a problem.” On our websites, this is located in the bottom-right of the image window. In our apps, this is accessed from the flag or menu buttons.
Select the issue and submit. We’ll review your report promptly.
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